Overview

My Account has all your membership information in one page. The page is organized by sections. You can expand (or collapse) each section by clicking on the section title. By default the Primary section is expanded.

Below is a summary of the services available in each section.

Primary

  • Change contact information
  • Upgrade membership coverage* e.g. Classic to Plus
  • Request to replace lost card
  • Request for 'Transfer out' e.g. CAA North & East Ontario to CAA South Central Ontario (GTA)

Associates

  • Upgrade membership coverage*
  • Add new associate*
  • Request to replace lost card

Billing

  • Activate Express (Annual) Renewal
  • Update credit card information
  • Subscribe to eBilling

CAA Rewards

  • View available CAA Dollars.

Roadside Assistance

  • Request for Roadside Assistance
  • Check service status
  • Track service location

Subscriptions

  • Update eNewsletter preference

Change Password

  • Change My Account password

Sidebar

The sidebar contains the following:

  • Member's Membership number
  • Membership Type (coverage)
  • Membership Expiry
  • Payment Options (Express Renewal, Monthly Payment Plan) or Account Type (Staff, Corporate)
  • Fees. If the user makes any transaction or has pending fees, the amount will appear on this side.

*This online service is not available to Associate Members and Primary Members with the following payment options: Monthly Payment Plan, Pre Authorized Debits, Corporate Accounts. If you want to make changes to your account, please visit a CAA Store or contact our Membership department at membership@caaneo.on.ca

I want to make some changes to my profile, credit card information or password

To CHANGE your contact information

  • expand the Primary section
  • enter the new information in the applicable fields.
    the form uses AddressComplete and as you enter your new address, a list of options will appear as a drop down list. When you find your address, select it and the form will automatically populate (complete) the following fields: address, apt/unit, city, province and postal code
  • click Save Changes. A message will be display to confirm the changes.

To DELETE optional information (fields without *)

  • expand the Primary section
  • delete the information from the field e.g. Business Phone
  • click the Save Changes button
    if you leave a mandatory field empty, the form will return an error message

To UPDATE your credit card information


This option is only applicable if member is on Express Renewal

  • expand the Billing section
  • click on the Update Credit Card button
  • enter new credit card information in the form
  • click Process Request button. A confirmation message at the bottom of the form will be displayed.

To UPDATE your password

  • expand the Change Password section
  • fill out the form with the appropriate information (old password, new password and confirm new password)
  • Click Update Password to save changes.

I need roadside assistance

To make an ONLINE REQUEST for roadside assistance

  • expand the Roadside Assistance section
  • click on the Request for Assistance button
  • a new window will open and follow through the steps in the Roadside Request form

After submitting your request, you can track the progress by clicking the Request Status button

Once the request has been processed, dispatch will send out a tow truck and you can track the location of the truck by clicking the Service Tracker button

I want to make some changes to my Billing or Payment options

To SUBSCRIBE to eBilling

  • expand the Billing section
  • click the eBilling button.
  • a pre-populated form is displayed on a separate window,
  • review the information. Enter the Captcha and click Submit.

To SET UP Express Renewal

  • expand the Billing section
  • click the Set Express Renewal button
  • fill out your credit card information
  • click Process Request to activate Express Renewal. A confirmation message at the bottom of the form will be displayed.

To CANCEL Express Renewal or SWITCH to Monthly Payment Plans, please contact our Membership department at membership@caaneo.on.ca or call 1-800-267-8713.

I want to make some changes to my Membership

To UPGRADE your coverage

  • expand the Primary section and click the Upgrade Membership button.
  • select one of the available options. The amount will appear at the sidebar under Overview (prices displayed are for demo purposes only)
  • click Next to proceed to the payment page
  • on the Credit Card Information section, select the payment card type and enter the credit card information
  • click Process Request to process payment or if Interac payment is selected, click Proceed with Bank Payment
  • a message is displayed to confirm your transaction and the receipt will be sent to your email

To UPGRADE your Associate's coverage

  • expand the Associate section and click the Upgrade coverage button.
  • select one of the available options for each associate. The amount will appear at the sidebar under Overview (prices displayed are for demo purposes only)
  • click Next to proceed to the payment page
  • on the Credit Card Information section, select the payment card type and enter the credit card information
  • click Process Request to process payment or if Interac payment is selected, click Proceed with Bank Payment
  • a message is displayed to confirm your transaction and the receipt will be sent to your email

To ADD an Associate

  • expand the Associate section and click the Add Associate button.
    if you want to add multiple associates, click the button more than once. Note that you can only add up to three (3) Associates at a given time.
  • select the coverage for each Associate and the cost will be displayed at the sidebar (prices displayed are for demo purposes only)
  • click Next to go to the next step
  • Fill out the information for each associate (salutation, first and last names, email address and birthdate).
    Note that emails must be unique. An associate cannot use the email assigned to the Primary Member.
  • click Next to proceed to the payment page
  • on the Credit Card Information section, select the payment card type and enter the credit card information
  • click Process Request to process payment or if Interac payment is selected, click Proceed with Bank Payment
  • a message is displayed to confirm your transaction and the receipt will be sent to your email

For the following requests, please contact our Membership department at membership@caaneo.on.ca or call 1-800-267-8713.

  • Downgrade of coverage
  • Add/Remove RV option
  • Remove an Associate

Payments Options

Payments are usually done by credit card. However, you also have the option to pay by Interac online or use your CAA Dollars.

CAA Dollars

You can use your CAA Dollars during payment by entering the amount and clicking Apply. The amount you entered will be deducted from the total amount.

Interac Online

  • Select Interac option under Payment Card type
  • Click Proceed with Bank Payment. You will be redirected to the bank site to complete your transaction
  • Once the transaction is complete on the bank site, you will return to My Account with your Web Receipt

Lost Card

  • Click the 'Lost card' link in More Options under Primary or Request under Associate
  • a Membership Request Form will be prepopulated
  • review the information and edit details as necessary
  • click Submit. The Membership department will confirm by phone or email when your request has been processed.