CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Member of the Board of Directors

Position: Member of the Board of Directors

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

CAA North & East Ontario is presently inviting applicants to fill future vacancies on its Board of Directors. This position is open to all Primary Members of CAA North & East Ontario above the age of 18 residing in the counties of: Dundas, Glengarry, Grenville, Lanark, Prescott, Renfrew, Russell, Stormont, or Ottawa.

Collective Board Skills and Experience

Each Director brings unique skills and experience to the Board. In selecting new members, attention will be given to ensuring that the collective mix of skills and experience supports the Board’s ability to add strategic value to CAA North & East Ontario.

Collectively, Board Members Should:

  • Provide credible stakeholder perspectives
  • Provide strong participation that strives for excellence and supports consensus building
  • Be strategic thinkers who take a governance-focused approach to Board responsibilities
  • Demonstrate a willingness to support CAA North & East Ontario’s vision.

The Board is committed to seeking a skilled and diverse membership reflective of Canadian society. As a result, it promotes gender, cultural and ethnic diversity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group. Multilingual skills are viewed as an asset. The Board also actively encourages applications from those members who reside in any one of the many smaller municipalities in the CAA NEO region.

Individual Knowledge and Experience

To foster its ability to provide strategic direction and fulfill its oversight responsibilities, the collective Board should include members with knowledge of and experience in the following areas:

  • Board Governance
  • Financial Management and Analysis
  • Travel Industry
  • Insurance Industry
  • Automotive Industry
  • Financial/Banking Industry
  • Information Technology sector and/or Software Licensing and Sales
  • Business Development and Operation of growth businesses
  • Risk Management and Analysis
  • Public Policy and Regulatory Environments
  • Marketing / public relations / communications
  • Digital media, advertising and brand management
  • Building partnerships and strategic alliances

This profile is reviewed and updated annually to ensure that it reflects the current needs of the Board consistent with the achievement of CAA North & East Ontario’s Strategic Plan.

How to Apply:

Applications must be delivered at the following address, in writing, no later than the nomination deadline of 5 PM on July 26, 2019. Email applications will also be accepted to or by regular mail to:

Secretary of the Club
CAA North & East Ontario
2151 Thurston Drive, Ottawa ON K1G 6C9

Click to download your application form. Please note that the nominee must confirm in writing their willingness to serve if elected.

Groups Membership - Inside Sales Coordinator

Position: Groups Membership - Inside Sales Coordinator

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, ON

The Groups Membership - Inside Sales Coordinator shall have the overall responsibilities for the processing/selling of groups/corporate memberships, ensuring timely and accurate financial tracking in CRM and answering any enquiries from corporate members as required. The team member will sell and reactivate memberships by telephone and email. The position reports to the Sr. Manager Membership Sales.

The Groups Membership - Inside Sales Coordinator will deal with high volume in/outbound calls regarding new and renewing memberships. The ideal candidate will be diplomatic, organized and comfortable working in a fast & busy environment, managing multiple priorities.

Duties & Responsibilities:

  • Maintains Group/Corporate Member accounts
  • Answer corporate membership phone line to provide prospective members with information on all CAA North & East Ontario services
  • Provides members with information on all CAA North & East Ontario services
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Performs data entry of payment by cheque and credit cards
  • Provides timely and effective resolution of escalated billing and collection issues
  • Sales & renewals of corporate group members.
  • Supports sales efforts of Group Account Managers


The requirements listed below are representative of the knowledge, skill, and/or ability

  • Minimum 2 years’ inside sales experience
  • Excellent telephone customer service skills; Experience in high volume calls
  • Excellent customer relation skills; Experience in dispute/conflict resolution
  • Must be computer literate with excellent knowledge of MS Office, Excel and various CRM systems
  • Excellent communication skills, verbal & written
  • Effective time management skills; Able to manage multiple priorities in a fast paced environment
  • Strong attention to detail; Ability to handle customer service requests in a timely fashion
  • Fluency in Both Official Languages considered an asset
  • Post-secondary education desirable

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.