CAA North & East Ontario's success depends on great people. If you are ready for the challenge, find your job here.

We offer a wide range of career opportunities in the areas of Administration, Finance, Emergency Road Service, Travel and Member Service, Insurance, Human Resources and Information Technology. We pride ourselves on being an equal opportunity employer and support internal career advancement with on-going training and development.

If you are interested in submitting a general resume, please send it to jobs@caaneo.on.ca indicating which of our Travel Stores and position you would be interested in.

Please note that CAA North & East Ontario's unionized positions require posting to internal candidates prior to posting externally.

Groups Membership Coordinator (Full-Time, 12 Month Contract)

Position: Groups Membership Coordinator (Full-Time,12 Month Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

**Possibility of Permanent Position following contract**

The Groups/Corporate Membership Coordinator shall have the overall responsibilities for the processing of groups/corporate memberships, ensuring timely and accurate banking and answering any enquiries from corporate members as required. The team member will sell and reactivate memberships by telephone and email. The position reports to the Membership Processing Supervisor.

The Groups Membership Coordinator will deal with high volume in/outbound calls regarding new and renewing memberships. The ideal candidate will be diplomatic, organized and comfortable working in a fast & busy environment, managing multiple priorities.

Duties & Responsibilities:

  • Maintains Group/Corporate Member accounts
  • Answer corporate membership phone line to provide prospective members with information on all CAA North & East Ontario services
  • Provides members with information on all CAA North & East Ontario services
  • Responsible for the resolution/cancellations of corporate memberships and responding to billing enquiries
  • Performs data entry of cheques and credit cards
  • Provides timely and effective resolution of escalated billing and collection issues

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum 2 years’ inside sales experience
  • College Diploma with a background in financial services or payment processing
  • Excellent telephone customer service skills; Experience in high volume calls
  • Excellent customer relation skills; Experience in dispute/conflict resolution
  • Must be computer literate with excellent knowledge of MS Office
  • Excellent communication skills, verbal & written
  • Effective time management skills; Able to manage multiple priorities in a fast paced environment
  • Strong attention to detail; Ability to handle customer service requests in a timely fashion
  • Fluency in Both Official Languages desirable

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Accounting Supervisor (12 Month Mat Leave Contract)

Position: Accounting Supervisor (12 Month Mat Leave Contract)

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

Term: March 2019 to July 2020

CAA North & East Ontario is changing how we do business and we are looking for an Accounting Supervisor interested in developing their skill set to join us. Under the general direction of the Controller, the Accounting Supervisor supervises and coordinates the Account Payable, Accounts Receivable, Banking, General accounting functions for both the Club and Travel Agency, and will be the administrator of the newly launched MicroSoft (MS) Great Plains (GP) Enterprise Resource Planning (ERP) system.

The Senior Application Developer is part of the CAA NEO IT team, working on the development, support and maintenance of the CAA NEO Portfolio of Applications with a major focus on the CAA NEO Member Relationship Management (MRM) System.

Job Duties

Supervisory Responsibilities:

  • Supervises employees performing the Accounts Payable (A/P) Accounts Receivable (A/R) and Banking functions.
    • Is responsible for the overall accuracy, direction, coordination, and evaluation of these positions.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Day-to-day Operations:

  • Oversees the complete operation of the accounts payable and accounts receivable cycle and verifies accuracy of all transactions;
  • Leadership role in maintaining and administering the MS GP accounting system
  • Active role on training finance team and help them perform in the new system
  • Lead the transition of finance functionality for Travel services from the legacy system to GP
  • Recommends improvements to record-keeping systems, forms, policies, and procedures related to billing, processing payments and other accounts payable and receivable activities;
  • Reviews all collection strategies and ensures timely collection of all accounts receivable;
  • Identifies and resolves problems and inconsistencies and suggests appropriate corrective procedures;
  • Reconciles and ensures accuracy of all monthly balance sheet accounts relating to accounts payable, accounts receivable, prepaid, accruals;
  • Prepares Bank Reconciliations, Reviews cheque runs and bank deposits;
  • Maintains relationships with internal and external clients;
  • Conducts the administration of bank accounts, banking procedures
  • Supports Controller and business units with monthly financial analysis, reports, reviews accounts to budget;
  • Prepares documentation for new procedures
  • Assist Controller with annual budget process and analysis;
  • Prepares and reviews working papers for audit;
  • Prepares ad hoc reports as required.
  • Performs other duties may be assigned.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent knowledge of Excel, Accounting Software
  • Experience in Great Plains required
  • Relevant accounting and supervisory experience
  • Excellent Written and Oral Communication skills
  • Strong customer service skills
  • Analytical with in-depth knowledge of accounting cycle
  • Energetic, team player, flexible

Employment is contingent on a successful Criminal Background Check, clean driving record and reference check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.

Senior Application Developer

Position: Senior Application Developer

Company: CAA North & East Ontario (CAANEO)

Location: 2151 Thurston Drive, Ottawa, Ontario

The Senior Application Developer is part of the CAA NEO IT team, working on the development, support and maintenance of the CAA NEO Portfolio of Applications with a major focus on the CAA NEO Member Relationship Management (MRM) System.

Duties & Responsibilities:

  • Analyze user needs and develop software solutions
  • Work with project manager or product owners to identify requirements
  • Implement and test desktop & web solutions using C#, VB.NET, ASP. NET MVC, .NET and JavaScript Frameworks
  • Implement and test desktop & web solutions using C#, VB.NET, ASP. NET MVC, .NET and JavaScript Frameworks
  • Create flowcharts and user guides for new and existing programs
  • Document all programming tasks and procedures
  • Perform routine software maintenance

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Degree/Diploma in Computer Programming, Web and Application Development or equivalent
  • 5+ years of professional development experience
  • 5+ years with C#, VB.NET, ASP. NET, MVC, Web API
  • 5+ years with MS SQL Server
  • Experienced in Visual Studio, Team Foundation Server and Azure DevOps
  • Experience with BizTalk, Dynamics 365, Great Plains, SharePoint Online and/or Drupal would be considered an asset
  • Demonstrate a high level of accuracy and attention to detail.
  • Communicate effectively and efficiently with all associates and business contacts and promote a strong sense of teamwork
  • Ability to work efficiently and meet project deadlines with limited supervision
  • Ability to analyze business problems and provide accurate development estimates
  • Experience working in a web environment
  • Strong analytical and critical thinking skills

Employment is contingent on a successful Criminal Background Check, reference and security check. Job applicants who have disabilities shall be provided with reasonable accommodation throughout the recruiting process.